Frequently Asked Questions
Everything you need to know about your ThirtyTwo gear and orders.
How do I know which snowboard boot size to order?
We recommend ordering your standard athletic shoe size for a performance fit. Our boots feature heat-moldable liners that contour to your feet for a custom feel after a few rides.
What is the status of my order and how can I track it?
Once your order ships, you will receive a confirmation email with a tracking number. You can also log into your ThirtyTwo account to view real-time shipping updates.
What is your return policy for technical outerwear?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the gear is in its original packaging to qualify for a full refund.
Do ThirtyTwo products come with a warranty?
Yes, all ThirtyTwo boots and outerwear are covered by a 1-year limited warranty against manufacturer defects from the date of purchase.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I care for my waterproof gear?
To maintain the DWR coating, machine wash your outerwear on a cold, gentle cycle with technical detergent and tumble dry on low heat to reactivate the water repellency.